Frequently Asked Questions

Expand all Collapse all

• Are My Tickets Refundable?

  No all sales are final.

• Will my seats be together?

  Tickets are guaranteed to be together, unless the seller’s notes say otherwise. If tickets are listed in a general category, zone, section, or row, we guarantee that they will be together. Examples of these sorts of notes are: "Zone A," "Section 200," "Row 102," etc.
  
  However, sometimes the notes say something like "Section 2," "rows A-Z" or "Section 2," "Rows A and B," "piggybacked" which lets you know that the seats may not be together. If they are “piggybacked,” it means one seat is in front of the other, but in 2 separate rows. 

• How do I use the interactive map?

  Interactive maps can be incredibly useful tools for finding the tickets you want. We want to make the interactive maps easy to understand and use. Here are a few tips:

  • Hover over a shaded section to get a pop-up bubble showing how many tickets are available in the section and a range of prices. Select the desired section to see a list of all the available tickets in that section. You can select more than one section to add more tickets to the list.
  • Use the plus and minus (+, -) buttons, or your mouse's scroll wheel, to zoom the map in to see sections in greater detail. Use the directional buttons or drag the map to reveal hidden sections.
  • Hover over a ticket listing to have its section highlighted on the map. If the map is zoomed in, it will move to bring the highlighted section into focus.
  • Some interactive maps include seat views. Simply hover your mouse over a section to see a photo of the view from that seat. Click on that section as per normal to view all of the tickets in that section at the top of the ticket list on the left.

• Where do the tickets come from?

  Our online exchange functions as a massive marketplace for tickets. Sellers include firms, box office promoters, licensed ticket sellers, and individuals like you, with tickets on hand that they don't need.
  
  Sellers use the online exchange to list their extra inventory. When a customer orders tickets on our website, the order is then filled by the ticket seller who listed them. So, while we facilitate the online exchange, we do not hold the actual tickets. 

• When will my tickets ship, and how soon will they arrive?

  Many of our ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be “in hand” at the time of purchase.
  
  Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are "in hand," which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.
  
  Either way, we guarantee your tickets will arrive in time. 

• What if something happens with my order? Is there a purchase guarantee?

  We want to make sure that our sellers provide customers with the tickets they were promised. In order to protect you, we offer the following money back guarantee:

  We offer a 100% Money Back Guarantee, if:

  • Your order is accepted by, but not delivered by the seller
  • Your order is accepted by, but shipped too late by the seller for the tickets to arrive in time for the event
  • You were denied entry because of the tickets or invalid tickets were provided by the seller.(1)
  • And, we offer a 100% Money Back Guarantee, if:
  • Your event is cancelled entirely with no rescheduled date.(2)

  Notes:

  • (1) Verifiable proof must be provided by the venue in written letter format. Written or stamped "voids" do not constitute verifiable proof.
  • (2) 100% refund for a cancelled event excludes shipping.

• Can I cancel an order after it is placed?

  As a general rule, all sales are final. Please be absolutely sure you want to purchase the tickets before ordering. 

• Do I have to pay sales tax?

  That depends on what state you live in. Sales tax is only collected for certain locations, as required by law. In these situations, the tax will be applied before your credit card is charged. 

• Can I combine shipping?

  Similar to other large online shopping entities (such as Amazon), the inventory in our exchange comes many different sellers. Therefore, we cannot guarantee combined shipping.
  
  However, in the case that some or all of your tickets are from the same seller, you may contact them after your order is confirmed to request that the shipping be combined. This service is at the discretion of the seller.